Ruff & Paw, LLC Privacy Policy

Effective Date: May 27, 2026

Ruff & Paw, LLC (“Ruff & Paw,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, AI Receptionist services, CRM tools, automation systems, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

Name

Email address

Phone number

Business name

Billing information

Account login information

Appointment details

Communication preferences

Business Information

Information related to your business operations, including:

Client inquiries

Appointment requests

CRM records

Workflow and automation data

Communication history

Technical Information

We may automatically collect:

IP address

Browser type

Device type

Operating system

Website usage data

Cookies and tracking information

Interaction with our website or AI tools

AI and Communication Data

When using our AI Receptionist or communication tools, we may collect:

Call recordings

Voice interactions

SMS or chat messages

AI-generated conversation logs

Form submissions

2. How We Use Information

We use collected information to:

Provide and improve our Services

Process subscriptions and payments

Deliver AI Receptionist and automation functionality

Respond to support requests

Communicate with users

Monitor system performance

Improve user experience

Prevent fraud or misuse

Comply with legal obligations

We may also use anonymized or aggregated data for analytics, research, and service improvements.

3. Payments

Payments are securely processed through Stripe.

Ruff & Paw does not store full credit card information on our servers. Payment information is handled according to Stripe’s security and privacy practices.

4. Third-Party Services

Our Services may integrate with third-party providers, including:

Go High Level

Stripe

Twilio

OpenAI

Google services

Meta services

Communication and analytics providers

These providers may process data according to their own privacy policies and terms.

5. Cookies and Tracking Technologies

We may use:

Cookies

Pixels

Analytics tools

Session tracking

Similar technologies

to improve website functionality, performance, advertising, and user experience.

You may disable cookies through your browser settings, though some features may not function properly.

6. AI and Automated Communications

Our Services may use artificial intelligence and automation to:

Answer calls

Respond to inquiries

Schedule appointments

Generate responses

Route communications

While we strive for accuracy and reliability, AI-generated interactions may not always be perfect or error-free.

Our tools are intended to support human teams, not replace them.

7. Sharing of Information

We do not sell your personal information.

We may share information:

With trusted service providers and vendors

To operate and deliver Services

To process payments

To comply with legal obligations

To protect our rights or security

During a merger, acquisition, or business transfer

We may also share information with your authorized team members or users connected to your account.

8. Data Retention

We retain information as long as necessary to:

Provide Services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

We may delete or anonymize data when no longer required.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no system can guarantee absolute security. Users acknowledge that internet-based services involve inherent risks.

10. User Responsibilities

Users are responsible for:

Maintaining account security

Protecting login credentials

Ensuring lawful communications with clients

Obtaining required consent for calls, SMS, recordings, or automated communications

11. Your Rights

Depending on your location and applicable laws, you may have rights to:

Access your information

Correct inaccurate data

Request deletion

Withdraw consent

Object to certain processing

Request data portability

Requests may be submitted using the contact information below.

12. Children’s Privacy

Our Services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions become effective upon posting to our website. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact Information

Ruff & Paw, LLC
Email: [email protected]
Website: www.ruffandpaw.com

15. Acknowledgment

By using Ruff & Paw’s Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.